Refund Policy
At 6away, we want you to be fully satisfied with your experience in the ecosystem. This Refund Policy outlines the terms under which refunds may be requested and processed for paid services. By purchasing a membership or paid feature, you agree to the terms described below.
1. Free Browsing
Browsing 6away.ai and reading public content is free. As no payment is involved, no refund is applicable. Activating Engine Access is entirely optional.
2. Engine Access Membership Refunds
If you are unsatisfied with your 6away Engine Access membership, you may request a full refund within 14 calendar days of your initial purchase date, subject to the following conditions:
- The refund request must be submitted within 14 days of the original payment date
- Refunds are available for first-time members only — this is a one-time eligibility per identity
- Refunds are processed by Paddle to the original payment method within 5–10 business days
- Upon refund, your membership is immediately deactivated
- Any features, data, or actions taken during the paid period remain subject to our Terms & Conditions
3. Membership Renewals
Engine Access memberships renew automatically at the end of each billing cycle. Renewal payments are non-refundable unless required by applicable consumer protection law in your jurisdiction. To avoid being charged for the next billing period, you must cancel your membership at least 24 hours before the renewal date by emailing access@6away.ai. A self-serve billing portal is coming soon.
4. Partial Refunds
We do not offer partial or prorated refunds for unused portions of a billing period. When you cancel a membership, you retain access to the ecosystem until the end of your current billing cycle.
5. Exceptions & Special Circumstances
We may consider refund requests outside the standard 14-day window in the following cases:
- Service disruption: Extended platform outages or technical issues that prevented you from using paid features
- Billing errors: Duplicate charges, incorrect amounts, or unauthorised transactions
- Legal requirements: Where applicable consumer protection laws mandate a refund
We reserve the right to deny refund requests that appear fraudulent, abusive, or that violate our Terms & Conditions — including memberships that have been suspended for policy violations.
6. How to Request a Refund
To request a refund, email us at access@6away.ai with the following information:
- The email address on your membership
- Date of purchase or most recent charge
- Payment method used
- Reason for the refund request
We aim to acknowledge all refund requests within 2 business days and process approved refunds within 5–10 business days. Processing time may vary depending on your payment provider.
7. Currency & Transaction Fees
Refunds are issued in the original currency of payment. Any currency conversion fees or transaction charges applied by your bank or payment provider are not within our control and may not be refunded.
8. Contact
If you have questions about this Refund Policy or need assistance:
6away — Billing Support
Sharjah Publishing City Free Zone, Sharjah, UAE
Email: access@6away.ai