Refund policy

1. Overview

All transactions on this website are processed securely by Paddle, our authorized reseller and Merchant of Record.
Paddle handles all billing, invoicing, and refund requests in accordance with its Buyer Terms and Conditions, which can be reviewed at https://www.paddle.com/legal/checkout-buyer-terms.

2. Digital Products and Subscriptions

6Away AI provides digital, subscription-based access to AI-driven business networking and matching tools.
By purchasing a plan, users gain immediate access to digital content and services delivered online.

3. Refund and Cancellation Policy (14-Day Period)

In line with Paddle’s Buyer Terms and consumer protection laws, customers are entitled to cancel their purchase and request a refund within 14 days of the original transaction.
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• To qualify, the request must be submitted within this 14-day window, and the product or service must not have been fully consumed or used.
• Refunds within this period are issued through Paddle’s refund system, and the amount is returned to the same payment method used for the purchase.

4. After the 14-Day Period

Refunds requested beyond 14 days are generally not eligible unless there are exceptional circumstances such as duplicate payments or technical failures preventing access to the service.

5. Subscription Cancellations

Subscriptions may be canceled at any time.Upon cancellation, you will retain access to your plan until the end of the current billing cycle.

• Future renewals will not be charged once the subscription has been canceled through your Paddle account or via https://paddle.net.

6. How to Request a Refund

If you wish to request a refund, please contact Paddle’s support team directly at help@paddle.com or through their customer portal at https://paddle.net.

• You may also contact us at support@6away.ai for assistance or clarification regarding your request.
• Refunds are always issued to the same payment method used for the original transaction.
• Processing time may take up to 10 business days, depending on your payment provider.

7. Contact Us

For questions regarding billing, subscriptions, or refund eligibility, please reach out to our support team at support@6away.ai.